If you are involved in an accident with your rental car, immediately alert the police and, if necessary, the emergency services (the international short code for emergency calls is 112). You must also contact our emergency call center, +41 (0)84 480 42 00, as soon as possible.

In any case, fill in an European Accident Statement (EAS) form, even if you cannot see any damage to the vehicle or if the other party is no longer present. This form can be found in the vehicle or obtained at the return. Hand the completed form to a Hertz employee.

Important: Do not make any verbal or written statements regarding fault at any time. Just take the names and addresses of everyone involved, including witnesses, and collect the information requested on the EAS.

Rules of conduct in the case of accidents

If you are involved in a traffic accident or observe one, please follow these rules of conduct:

  • Stop the vehicle as soon as possible and activate the hazard warning lights.
  • Put on the high-visibility vest that is in the vehicle.
  • Exit the vehicle while paying attention to traffic.
  • Set up the breakdown triangle at least 50 meters from the scene of the accident, and at least 100 meters on freeways and highways.
  • Call for help.
  • Provide first aid to injured persons as needed and move involved persons away from the accident scene if possible.
  • Fill in the European Accident Statement (EAS).
  • Inform the Hertz emergency call center at +41 (0)84 480 42 00.